FREQUENTLY ASKED QUESTIONs
👉Things You Should Know BEFORE YOUR VISIT!
Admissions & Ticket Pricing
We are open 10:00 AM – 6:00 PM daily (except Tuesdays).
During public holidays and school holidays, we are open 9:30 AM – 6:00 PM, including Tuesdays.
Tickets can be purchased through our official website, selected online ticket platforms, or directly at the ticket counter on the day of your visit. Kindly review the Terms & Conditions before purchasing online.
Yes, group discounts are available for 30 pax and above and must be purchased directly at the counter (walk-in). Travel agencies, corporate groups, and schools may email [email protected] for bookings.
Yes. The farm is family-friendly and designed for visitors of all ages, including children, toddlers, and senior citizens.
40% vouchers/Fair tickets can be redeemed by presenting them physically at the ticketing counter. Vouchers are usually stamped with an expiry date and are valid only during that period.
Tickets are non-refundable, including in cases of inclement weather, natural disasters, force majeure, or unused online tickets.
Yes, special rates of RM28 are available for disabled guests. Please present a valid OKU card at the ticket counter.
Annual membership schemes are not available at the moment but will start next month. Please check our official website or social media for updates.
Payment can be made with cash, credit/debit cards (Visa/Mastercard), or selected e-wallets.
ACTIVITIES
Activities include our Petting Zoo (home to over 100 species of animals where visitors can interact and feed selected animals), 100% Organic Farm (over 80 species of fruits and vegetables), ATV riding (3 tracks), and Monkey Spring (a man-made pool).
The Bentong Farm is home to over 100 species of local and exotic animals. Many animals roam freely around the farm, allowing visitors to interact with them, while others are kept in secure enclosures.
Animal feeding bucket can be purchased at the farm: RM10 per feeding bucket and RM2 per fish feeding box.
Yes, animal appearances are usually held on weekends at 11:00 AM and 3:00 PM at the lobby, including during public and school holidays.
Yes, fruit picking activities are available, but they are seasonal. Please check our highlights for the latest updates.
Yes, visitors can enjoy Fun Ride, Adventure Ride, and Pillion Ride on ATVs.
Visitors aged 16 and above may ride the ATV, while children aged 3–15 can join as pillion riders.
Monkey Spring is a man-made pool at the farm where visitors can enjoy water activities. The activity is suitable for all ages, but children must be supervised by an adult.
A visit usually takes about 1 hour 30 minutes, depending on how long visitors spend at each station, as the farm covers 27 acres with a 3.3 km walking route.
Monkey Spring has 5 pools with depths ranging from 3 to 5 feet. Two pools are suitable for children, while three pools are designed for adults.
FACILITIES & SERVICES
Yes, we have a prayer room for Muslim visitors, conveniently located near the ticketing counter.
Yes, the farm is wheelchair- and stroller-accessible. Wheelchairs are also available upon request, subject to availability.
Yes, OKU-accessible toilets are located at the lobby.
Yes, baby diaper changing facilities are provided inside the women’s toilet.
Parking for visitors is free, with spacious car and bus spaces available.
Yes, changing facilities with toilets and showers are provided in the Monkey Spring area.
Yes, visitors may bring their own umbrellas in the farm. Umbrellas are also provided in the farm during rain, subject to availability.
Yes, Wi-Fi is available, though limited. Visitors can request passwords from our Guest Service team in urgent cases.
Yes, a private event hall is available for up to 200 guests, featuring natural airflow and a spacious layout.
Our farm follows a walk-in concept, allowing visitors to explore each station and interact with the animals.
EVENTS & PROGRAM
Yes, we do have packages available. Kindly click the link to learn more about the packages. Travel agencies may send their KPL license to enquiry@thebentongfarm.my so that we can prepare the contract rate.
Yes, we organize seasonal events and promotions throughout the year. Please check our website highlights here and follow our social media pages for the latest updates.
Yes, we do offer arrangements for birthday parties and private celebrations. Please send us the details via enquiry@thebentongfarm.my or contact us at 010-2833655 at least 2 weeks in advance.
Yes, we offer corporate CSR programs. Kindly visit our Programs page on the website, click on the CSR section here, and and fill out the Google Form to register.
For event or program enquiries, contact our Sales & Marketing team at [email protected] or 010-2833655.
Yes, we offer special rates for travel agents. To receive them, please email a soft copy of your KPL license and your business card to [email protected] so we can prepare the contract rate.
Yes, our educational tour packages include an educator who will guide and provide information throughout the tour.
POLICIES & RESTRICTIONS
No, smoking and vaping are strictly prohibited inside the farm.
No, outside food is not allowed for feeding. Animal feeding buckets are available for purchase inside the farm.
Yes, visitors are fully responsible for their personal belongings at all times. However, if any items are left behind, you may contact us for assistance.
Visitors may feed and interact with our animals under the guidance of our rangers. Please do not scare, scream at, chase, or hit the animals.
Drone use is not permitted near animal enclosures. For shooting purposes, kindly email us for approval.
We recommend casual and comfortable attire for your visit.
Yes, visitors may bring cameras and small props for personal use. Please avoid using flash. For professional shoots, kindly contact us for prior approval.
GENERAL QUESTIONS
The Bentong Farm is approximately 1 hour from Kuala Lumpur and about 15–20 minutes from Bentong town, depending on traffic.
Our farm is home to over 100 species of animals. Around 80% of them can be interacted with, while others are kept in designated enclosures. As a petting zoo, we do not house wild animals such as lions, tigers, or elephants.
Outside food and beverages are not permitted in the farm.
Re-entry is not permitted. Your ticket allows one-time entry, but visitors can remain in the farm until closing time.
Yes, we have a café offering a variety of food and beverages, including finger foods, soft drinks, and light meals such as chee cheong fun and spaghetti.
Yes, there are several nearby options such as Peak Eco Farm Homestay, Bentong Happy Farm, and Hillcrest Dawn. You can also find more hotels in Bentong town.
Some stations are sheltered, but most areas are open. Visitors may wait at the sheltered areas during rain.
Yes, first aid services are available. Please approach our Guest Service team or any staff if you require assistance.
Yes, for comfort, we suggest bringing hats, sunscreen, and mosquito repellent.
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